Level 3 Business Support Apprentice

Key Accountabilities and Results Areas

Administrative Support

Assist in handling incoming and outgoing correspondence

Manage filing systems, both digital and physical

Ensuring documents are organized and easily accessible

Data entry and maintenance of databases

Mail and reprographics duties

Customer Service:

Act as a point of contact for internal and external queries, providing information or redirecting as necessary

Assist in managing customer inquiries and feedback

Communication Skills

Actively listens to others

Clearly articulates ideas and thoughts

Offers constructive feedback

Keeps the team informed about progress and challenges.

Essential 

• High school diploma or equivalent; ongoing education in business administration or related field is a plus. 

• Strong organizational skills with attention to detail.

• Excellent communication skills, both written and verbal.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

• Ability to multitask and prioritize work effectively.

• Basic understanding of business operations and administrative processes.

 Desired Skills and Abilities:

·      Proactive and willing to take initiative.

·      Positive attitude and a strong work ethic.

·      Ability to work well in a team as well as independently.

·      Adaptability and willingness to learn