Personal Independence Coordinator (PIC) Service Manager

In Croydon, health and social care providers and commissioners have agreed a whole system approach is required to transform the delivery of health and care services.

The One Croydon Alliance is a partnership between Croydon South West London Integrated Care System, Croydon Health Services NHS Trust, Croydon Council, Voluntary and Community Sector, GP Collaborative and South London and Maudsley NHS Foundation Trust.

One Croydon is a radically different approach to the funding and delivery of services designed to get the best value out of health and care sectors in Croydon, whilst delivering the outcomes local people want.

The Integrated Neighbourhood Team (INT) programme across the borough supports the delivery of an integrated Croydon health and social care system where an individual can experience seamless services, make shared decisions and live well.

Job Summary:

The PIC Service Manager is responsible for the operational and strategic management of the PIC Service and the Personal Safety Project (PSP), ensuring services continue to support independence for older people in Croydon as core members of the Integrated Neighbourhood teams, ensuring full collaboration with network partners from GPs, health services, adult social care and voluntary sector

The Service Manager will lead and manage the delivery of the Personal Independence Coordinator Service and the Personal Safety Project. They will provide direct line management to 4 PIC Leaders and 1 Senior PSP Assessor with a larger staff team of 17, so strong team building and personnel management skills are essential.

The Service Manager will maintain effective relationships with key stakeholders including health and council colleagues, commissioners and partner organisations to enhance service provision. They will be responsible for ensuring service performance meets contractual and financial KPIs whilst contributing to Age UK Croydon’s strategic objectives and driving positive organisational change.

The important qualities we are looking for are:

• Excellent leadership, service management and communication and communication skills
• Ability to collaborate effectively with internal and external partners and stakeholders
• Proven ability to deliver innovative, high-quality services
• Self-motivated and able to work flexibly, whilst maintaining good work/life balance

PLEASE NOTE: An external application form will have to be completed to apply for this role; which will be emailed to you once you have expressed an interest below.