Hospitality and Catering SWAP with Sodexo (Level 1)

You will hear directly from the Sodexo recruiting team about their vacancies and gain exclusive insights. Additionally, our specialist employment team is here to help you all the way through the job application process, with access to specially sourced job opportunities, and one-to-one advice on career direction, CVs, job applications, and more.

On successful completion, you will receive a Level 1 certificate in Occupational Workplace Studies (Hospitality), while having the opportunity to receive a free Food Hygiene certificate after your course.

Course location: This course will take place in our Croydon centre: Suffolk House, College Road, Croydon CR0 0YN

By the end of this course, you'll be able to:

• Create a positive experience for customers in the hospitality industry
• Explore different career paths within the hospitality industry
• Understand how establishments differ within the hospitality and catering industry and what makes them unique
• Maintain a safe and healthy workplace and correctly follow safety and security procedures

Course Content:

Unit 1 - Develop Customer Service Skills:

In this introductory unit, you’ll explore essential customer service concepts and uncover the benefits and importance of good customer service in the hospitality industry.

Unit 2 - Customer Service in the Hospitality:

In this unit, you’ll outline what constitutes good customer service and explore examples of how to provide an excellent customer experience depending on your customer. In addition, you’ll develop techniques for ensuring positive customer communication.

Unit 3 - Introduction to the catering and hospitality industry:

During this unit, you’ll explore the different sectors of the catering and hospitality industry. You’ll find out about the various types of hospitality and catering establishments, their main features, and the various job roles available to you. Plus, you’ll learn about the relevant qualifications, training and experience required to work within this exciting sector.

Unit 4 - Maintenance of a safe, hygienic and secure working environment:

In this unit, you’ll discover how to maintain personal health and hygiene in a safe and secure working environment. You’ll learn about proper workwear in the hospitality industry, and how to both identify any potential health and safety hazards and then deal with them correctly.

Unit 5 - Working as part of a team

In this final unit, you will learn the different characteristics of a good team and recognise how each of these helps improve team performance. You will learn your own strengths in a team and recognise the strengths of others. You will also learn how to set goals and be supportive of others, and respect their views. Finally, you will be able to review your own performance in a team and identify the ways in which you can improve.

Types of jobs with Sodexo:

London: Waiting Staff, Runners, Bar Staff, Baristas, Food Service Assistants, Chefs All Levels, Cellar and Kitchen Porters, Supervisory and Management Roles, Apprenticeships and Further Training Opportunities, Events Staff – The Wallace (Manchester Square W1), RAF Hendon (NW9), The Royal Academy of Arts (Piccadilly) , Chelsea Flower Show (SW3), Bateaux London  (Victoria Embankment, WC2N) The Athenaeum (Mayfair).

If you want to enrol on this career in the hospitality industry, then please express an interest below!